LEGALGUIDEHERO PRIVACY POLICY

Last Updated: May 2025
 

1. Scope & Controller

This Privacy Policy describes how LegalGuideHero—operated by Bravesons, a European corporation—collects, uses, discloses, and protects your personal information when you visit or use our website, products, services, content, and tools (the “Site”). Bravesons is the data controller for all personal data processing activities described herein. You may contact us at our U.S. trading address:


LegalGuideHero
1330 Avenue of the Americas, Suite 23A
New York, NY 10019, United States
Email: info@legalguidehero.com



2. Information We Collect
a. Volunteered Data: name, email, postal address, phone number, login credentials; credit/debit card tokens; transaction history; user-generated content (documents, questions, feedback).
b. Automated Data: IP address; device/browser type; pages viewed; referral/exit URLs; cookies and similar tracking technology.
c. Third-Party Sources: payment processors (Stripe, WooCommerce, etc.), AI provider (OpenAI), analytics platforms—only tokens or aggregated/pseudonymous metadata.
 

3. Purpose of Processing
We process personal data to:
 
  1. Deliver Services: account registration, authentication, support, feature access.
     
  2. Billing & Refunds: payment processing, invoicing, dispute resolution.
     
  3. Communications: transactional emails, product updates, support tickets, marketing (where consented).
     
  4. Product Improvement & Security: usage analysis, bug fixes, fraud prevention.
     
  5. Legal Compliance: comply with laws, court orders, and regulatory requests.
     
We do not sell, rent, or trade your personal data.
 

4. Cookies & Tracking
  • We use session and persistent cookies, web beacons, and analytics scripts to optimize performance and personalize your experience.
     
  • You may disable or delete cookies via your browser settings, though some Site functionality may be impaired.
     
  • To opt out of interest-based advertising, visit our Do Not Sell My Info page or use industry opt-out tools.

5. Data Sharing & Disclosure
We share data only with:
 
  • Service Providers under strict confidentiality (payment, hosting, email, AI, analytics).
     
  • Legal Authorities to comply with subpoenas, court orders, or to protect rights and safety.
     
  • Business Transfers (merger/acquisition) provided the acquirer adheres to this Policy.

6. Data Retention & Deletion
  • Account & Billing: retained 7 years for tax/audit obligations.
     
  • Logs & Analytics: retained up to 3 years.
     
  • AI Sessions: erased within 30 days of session end.
     
  • Upon expiry, data is securely deleted or irreversibly anonymized.

7. Data Security & Breach Notification
  • We employ HTTPS/TLS encryption, firewalls, access controls, intrusion detection, and regular security audits.
     
  • In the event of a data breach, we will:
     
    1. Notify U.S. residents “without unreasonable delay” and regulators within any statutory deadline (e.g., 72 hours under GDPR-style rules or as required by state laws).
       
    2. Provide details of the nature of the breach, affected data categories, and remediation steps.

8. Your Privacy Rights
Depending on your state or national law, you may:
 
  • Access your personal data.
     
  • Correct inaccuracies.
     
  • Delete your data (subject to legal exceptions).
     
  • Port a copy of the data you provided.
     
  • Opt-Out of marketing or sale/sharing of your data.
     
Submit requests via info@legalguidehero.com or our Data Subject Request form. We will verify your identity and respond within the timeframes mandated by law.
 

9. California Consumer Privacy Act (CCPA/CPRA)
California residents have additional rights:
 
  • Right to Know: Categories and sources of data collected, business purpose, third-party disclosures.
     
  • Right to Delete: Subject to exceptions (e.g., compliance with legal obligations).
     
  • Right to Opt-Out: Use our Do Not Sell My Info page to opt out of the sale or sharing of your personal data.
     
  • Right to Non-Discrimination: You will not be denied service or charged a different price for exercising these rights. 

10. Other U.S. State Privacy Laws
Residents of Virginia, Colorado, Connecticut, and Utah enjoy similar rights (access, correction, deletion, portability, opt-out). New York’s SHIELD Act requires reasonable safeguards and breach notification—already addressed in Sections 7 and 8.
 

11. Children’s Privacy
Our Site is not directed to users under 16. We do not knowingly collect data from minors. If discovered, we will promptly delete it.
 

12. International Data Transfers
Your data may be transferred to the U.S. or other jurisdictions. We rely on standard contractual clauses and other legal safeguards to ensure adequate protection.
 

13. Registered Agent & Service of Process

For legal notices in New York, our designated U.S. agent is:


LegalGuideHero
1330 Avenue of the Americas, Suite 23A
New York, NY 10019, United States



14. Severability, Waiver & Review
  • Severability: If any provision is invalid, the remainder remains effective.
     
  • Waiver: Failure to enforce a right does not waive it.
     
  • Review: We will review and, if necessary, update this Policy at least annually or when required by law.

15. Changes to This Policy
We may amend this Policy at any time. The “Last Updated” date will reflect changes. Continued use of the Site after modifications constitutes your acceptance of the updated Policy.
 

16. Contact Us
Questions or requests?
Contact: LegalGuideHero
1330 Avenue of the Americas, Suite 23A
New York, NY 10019, United States
Email: info@legalguidehero.com

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